Posts Tagged ‘questions’

How To Make A Technical Presentation Riveting

Monday, December 1st, 2008

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"Technical" And "Interesting" Can Both Be Parts Of The Same Presentation

"Technical" And "Interesting" Can Both Be Parts Of The Same Presentation

So who among us ever really looks forward to sitting through a technical presentation? Collectively we’ve all sat through so many of these things that we almost defensively shut down before the speaker even has a chance to get started.

So when it’s our turn to talk about things that contain lots of financial details, construction details, manufacturing details, procedure details, etc. it’s quite common for our blood to run cold because we realize that now the shoe is on the other foot – we are going to be the ones who are boring the audience!

Why are these types of presentations so hard to do? In all honesty, the problem really lies with the presenter, not the audience. Specifically what they all seem to be doing wrong is that they’ve made the mistake of thinking that they are just having a talk with coworkers: they show up to share information. Big mistake.

Nobody ever shows up for a presentation hoping to have the presenter share information with them. Instead, they are showing up so that the presenter can tell them what they need to do. They may not agree with what they are being told to do, but that is what they are looking for.

What this means for the presenter is that he/she needs to understand that the goal of the presentation is for action to be taken by the audience based on the information that was in the presentation. It really is that simple!

Professional speaker Anne Warfield has come up with three ways to make your next technical presentation even more riveting (and I’ve added a suggestion of my own). Let’s take a look and see what you need to do in order to keep your audience on the edge of their seats next time you talk technical:

  1. What’s The Next Step?: When you are creating your technical presentation, you need to start at the end. Once you are done with your presentation, what action do you want your audience to take or what conclusion do you want them to have reached? If you don’t have a clear understanding of this, then you’ll end up filling your presentation with a discussion about HOW you reached your results and that is what everyone will end up talking about.
  2. What Question Do You Need To Answer?: If you’ve been able figure out what action you want your audience to take once you are done, then the next step is to understand what questions or objections might be preventing them from taking that next step either right now or after you are done. This is the question (or questions) that your presentation needs to provide answers to.
  3. Make It Real: The technical topic that you are talking about may or may not be familiar to all  of your audience. If you can “map” it to something that they are all familiar with, then all of a sudden the audience’s comprehension of what you are talking about will go up dramatically.
  4. Match Your Audience: The amount of technical detail in your speech and your use of technical terms and acronyms needs to be matched to your audience. If you assume to little, then they will quickly become bored by your too basic discussion. If you assume too much, then they will become lost in a sea of terms that they don’t recognize. Get it right and you’ll be connected to your audience from the get go.

Your next technical presentation does not have to be dry and boring. Use these tips BEFORE you give the presentation in order to ensure that your presentation will be riveting and talked about long after you are done.

Would you consider your last technical presentation a success or a failure? Had you taken the time to determine what you wanted your audience to do afterwards? Did people fall asleep or end up peppering you with nitty-gritty questions? Do you feel that you talked to your audience on the right level? Leave me a comment and let me know what you are thinking.

Public Speaking Problem: Too Many Questions (From One Person)!

Wednesday, September 17th, 2008
Too Many Questions From One Person Can Ruin A Speech

Too Many Questions From One Person Can Ruin A Speech

As though speaking in public was not difficult enough! Just about every technical presentation ends up with the obligatory “Question & Answers” opportunity for the audience at the end of the speech. There are actually three ways your presentation can go at this point in time: (1) nobody asks any questions – sorta embarrassing, but you can live with this as you quickly wrap up and sit down, (2) people ask good questions and you provide good answers – the perfect scenario, (3) some jerk starts asking a whole bunch of questions and just won’t give up. Let’s spend some time discussing what to do about this last scenario.

The eternal questioner (EC) is one of the strange creatures that lives in the land of public speaking. A close relative to the heckler, the EC is in love with themselves – especially the sound of their own voice. Experience has shown that the EC is most likely to be found attending your more informal speaking events: team meetings, brainstorming sessions, etc. He/she will generally avoid the big presentations to Senior Management because there is a good chance someone would shoot him/her down at those meetings.

Why does the EC do this? There are many reasons, but the best ones that I can come up with are as follows. The first is that the EC has a story that they want to tell. It really doesn’t matter what your presentation is about, they are going to use your Q&A time to tell their story. The other reason is that they have a whole series of ideas that are just jumping around in their head and they want to spill them out for everyone to see. It really doesn’t matter what their motivation is, you’re left with a problem on your hands.

How can you deal with an EC? When you encounter an EC the worst thing that you can do is nothing. Your audience is quickly seeing your presentation go from great to bad and if you don’t step in, then you’ll have to live with their final analysis forever. Here are four steps that you can take to deal with an EC:

  1. Lose the Anger: You need to realize that the EC is not doing this because you are you. Instead, you’ve got to realize that the EC does this to everyone – it’s not personal. What this means is that the worst thing that you can do is to get angry. Don’t – realize that it’s just a distraction and lose the anger.
  2. Play To Your Audience: When the EC reaches a stopping point (or takes a breath!), you need to say something that will show your audience that that you are willing to treat everyone with respect. A phrase such as “Good point, let’s talk about it afterwords.” would work. Note that this probably won’t shut the EC up, but it will win you points with the rest of the audience.
  3. Realize That Everybody’s Got ‘Em: Once again, it’s not personal. Some of the greatest communicators of our time such as Jack Welsh, Suzie, Orman, Steve Jobs, etc. have had to deal with ECs. You are not alone!
  4. Make Sure That You Have A Wingman: In order to head events like this off at the pass, it’s always a good idea to coordinate with whomever is running the meeting and have them agree to help you out if you encounter an EC. Let them play the “heavy” once the EC starts to hit his/her stride. Have the organizer step in and tell the EC to sit down and give other audience members a chance to ask their questions. This way you still have the respect and admiration of the audience.

Have you ever been in a meeting where an EC started asking questions? How long did they go on for? Did anyone try to step in and get them to stop? Where they successful? Leave a comment and let me know what you think.