Posts Tagged ‘presenter’

Real Life Speeches: Alan Greenspan Gives A Keynote

Tuesday, June 9th, 2009
Alan Greenspan Gave A Keynote Speech At The HIMSS Conference

Alan Greenspan Gave A Keynote Speech At The HIMSS Conference

Even if you don’t work in the world of high-finance, you surely know who Alan Greenspan is. He was the chairman of the U.S. Federal Reserve from 1987 to 2006. There’s no question that this guy is smart, but can he deliver a good keynote speech?

Where It Happened

While attending the recent HIMSS health care show up in Chicago, I had an opportunity to watch Greenspan in action as he gave a keynote speech. Now you have to understand that he was speaking on the third day of a 3-day conference and generally the crowds would have thinned out by now, but that wasn’t the case. The hall in which he gave his speech had a seating capacity of between 15,000 – 20,000 and it was pretty much full.

What caught my interest was that people were not showing up because they thought that Greenspan was a good speaker. No, they were showing up because they wanted to hear the information that they thought that he would be communicating: how did the current recession come about and when will it end?

The Introduction

The lead up to Greenspan’s keynote speech was a spectacular Hollywood introduction. Lights flashed, the speakers boomed with an announcer’s voice, and a brief film played that showed all of Greenspan’s many accomplishments. This was followed up by the Chairman of the HIMSS organization coming on stage and reading a prepared introduction for Greenspan. What speaker could ask for a better intro?

The Speech

So I know that the question that you are dying to have answered is “how did he do?”. The answer is that Alan Greenspan is not a very good keynote speaker; however, the audience hung on his every word. Perhaps some explination is needed here:

  • Technical Knowledge: Greenspan knows his stuff. He was there to explain how the U.S. economy works and the introduction plus the words that came out of his mouth confirmed that he really knows his stuff.
  • Hands: Greenspan’s #1 problem with public speaking is that he, just like so many other speakers, has no idea what to do with his hands. During his keynote speech his hands spent the time traveling from his pants pockets to being clasped and back again. It was a big room and only his face was displayed on the jumbo-tron screens, but it was distracting none the less.
  • Technical Content: I’m not sure what the rest of the audience was expecting, but I was anticipating a watered-down speech on basic economics. I was flat out wrong. Greenspan held no punches back and used very technical economic terms in his speech about how the world’s economy operates.
  • Pacing: The stage that Greenspan was giving his keynote speech on was HUGE. He was equipped with a wireless mic and so he could go anywhere. Unfortunately, he did. He paced back and forth and moved from side to side. Now there is no problem doing this if it supports your speech, but there was no clear linkage between his movements and his speech.
  • Using Notes: The first 25% of Greenspan’s keynote was delivered pretty much how you would expect a keynote to be delivered – he had some notes that he referred to occasionally, but the rest of the time he looked at the audience and spoke. However, just a little bit of the way into his speech, something strange happened – he picked up his notes and started reading from them word-for-word. The impact of his speech went way down when it felt like he was reading a book to us.

What Was Learned From All Of This

I had been very excited to listen to Greenspan speak – he is basically a rock-star in the world of finance. I came away from his keynote speech feeling just a little bit let down. On one hand, I was amazed at just how powerful a reputation can be in drawing people to come to a speech just to hear what the speaker has to say. Substance over style so to speak.

On the other hand, the reading word-for-word from notes really disappointed me. Then an interesting thing happened, I think that I figured out why he did it. Greenspan seemed to be a perfectly competent speaker. I don’t think that he NEEDED to read his speech from his notes. However, I now think that he is such an important person that the words that come out of his mouth can still move markets.

This means that, just like the President of the Unites States, he has to be very careful about what he says (and how he says it). If he had said that “… the recession is going to last for another 5 years…” then the stock market would have plunged the next day. Perhaps reading his speech was a way to protect us all from words that are too powerful…!

Questions For You

Have you ever attended a speech because you really wanted to know more about what was going to be talked about? Did you attend because you knew that the speaker was good or despite who the speaker was? How did it turn out – did you get what you wanted? Leave me a comment and let me know what you are thinking.

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What We’ll Be Talking About Next Time

One question that I keep getting asked over and over by speakers that I am working with is if storytelling is such a powerful communication tool, then why isn’t it used more in business settings? It’s a good question, but the answer is a little bit complicated…

Real Life Speeches: George Halvorson, CEO Of Kaiser Foundation Health Plan, Inc.

Tuesday, June 2nd, 2009
George Halvorson Gave A Keynote Speech That Can Teach Us All A Lot

George Halvorson Gave A Keynote Speech That Can Teach Us All A Lot

We can talk about how to be a better communicator all we want, but in the end it comes down to learning – and we all do this in different ways. One great way to discover what a speaker should (or should not) do is to watch ‘em in action. This time around we’re going to take a look at how a powerful CEO, George Halvorson, did during a recent keynote speech.

Halvorson is the Chairman and CEO of the Kaiser Permanente health system. There’s no question that he knows his stuff, the challenge will be to discover how well he can communicate it.

While attending the recent HIMSS health care show up in Chicago, I had an opportunity to watch Halvorson in action as he gave a keynote speech. How did he do? Overall – not bad, but it could have been better. Let’s find out how.

  • Nerves: First off, this was a big presentation. In the audience were approximately 10,000 – 12,000 eager listeners. We all talk about getting butterflies in our guts before we talk, but just image how Halvorson must have felt?
  • Introduction: That being said, the lead in to Halvorson’s speech was spectacular. A professionally produced video and well done sound track listed all of his accomplishments. It was rock show quality stuff and everyone was pumped up and ready for a good speech by the time he took the podium.
  • Opening: That’s when the ball got dropped. The first words out of your mouth have to be grabbers – they have to convince your audience to pay attention to what you are going to be saying. Halvorson’s were, unfortunately, forgettable. He started by thanking people and commenting on the convention – pleasant talk that went nowhere.
  • Humor: It turns out that Halvorson has a great sense of humor. Although this was a high-stakes keynote speech, he was able to work his humor into it and this really allowed him to connect with his audience. He came across not as an aloof CEO, but rather as a real guy who is trying to solve problems.
  • Notes: Reading from your notes is always a bad idea. Halvorson did a lot of this and it showed. Now I’ll grant that this was a big speech and there were multimedia issues – he had to synch up with the folks who were controlling the slide show. Still, when you read your speech word-for-word you lose that connection with your audience.
  • Hands: what to do with your hands during a speech is always a big question. Halvorson did pretty well, but he still struggled at times. As we all have a tendency to do, he put his hands on the podium and even leaned on it at times. When he made gestures with his hands, they were down low and couldn’t be seen by the people in the back of the room. However, there was one point in time in which his right hand was used in a hammering gesture that drove home the point that he was making.

We can practice our public speaking by ourselves as much as we want, but having the opportunity to watch and learn from others is, as the folks at Visa tell us, priceless.

Questions For You

How do you like to get introduced – is there any multimedia involved? Do you have the courage to use your personal sense of humor in your speeches? How much effort do you put into having a great speech opening? Leave me a comment and let me know what you are thinking.

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The Accidental Communicator Blog is updated.

What We’ll Be Talking About Next Time

Even if you don’t work in the world of high-finance, you surely know who Alan Greenspan is. He was the chairman of the U.S. Federal Reserve from 1987 to 2006. There’s no question that this guy is smart, but can he deliver a good keynote speech…?

Your Presentation Voice: Is That Really Me?

Tuesday, May 26th, 2009
When Speakers Hear Their Own Voice, They Need To Make A Decision...

When Speakers Hear Their Own Voice, They Need To Make A Decision...

We’ve all had that moment of disbelief – you know the one, when someone recorded you saying something and then played it back to you. You listened to the voice coming out of the speaker and you did what we all do – you winced and said “No way that’s me!” However, yes it was you – as you sound to everyone but yourself. Ouch!

From that moment on, you were forever changed. Just like in that move “The Matrix“, you had taken the red pill and now you couldn’t ever turn back – you now know how your voice sounds to others.

Nancy Meyer is a national speaker and author who has spent a lot of time looking into why we sound different to ourselves than we do to others. I think that she’s solved this mystery.

Nancy says that the reason that we sound so different to ourselves has three reasons: your inner ear, your outer ear, and where your voice comes from. Of course, that’s not quite enough info for you to do anything about it. So lets dive in just a bit deeper and find out what all of this means.

  • Your Inner Ear: Your speaking voice originates in the middle of your neck. You expel air which then passes through your vocal cords, gets magnified in your voice box, resonates in the cavities in your head and then the sound exits out your nose and / or  mouth. Your inner ear (the part that actually “hears” sounds) is located quite close to all of this so only you get to hear your voice as it starts out.
  • Your Outer Ear: So here’s something that you may not have thought of – you don’t actually hear the sounds coming out of your mouth. If you think about this, your ears are in the wrong place to hear what’s coming out of your mouth. Instead, what happens is that the sounds that come out of your mouth shoot out, bounce off of something, and then get picked up by your ears. This means that what you are actually hearing is really the sound of your voice plus a lot of extra noises.
  • Where Your Voice Comes From: Since you are creating the sounds that you speak in your throat, these vibrations end up rattling your entire head. This means that the parts of your ear that pick up sound are getting bounced around just by the very fact that you are speaking. This changes what you hear.

So this all leads to the big question: what if you don’t like the voice that others are hearing coming out of your mouth? In all honesty, there’s not a lot that you can do.

The key recommendation is that you don’t change your voice drastically – small changes are the best. You can practice with a tape recorder making changes and then playing them back. If you still don’t like what you are hearing then it may be time to go out an invest in a vocal coach. You should hear what you’ve been missing!

Have you ever hear a recording of your voice? How did it sound to you? Do you wish that you sounded different? Have you ever tried to change how your voice sounds to other? Did it work? Leave me a comment and let me know what you are thinking.

Hey Speaker – It’s Tool Time!

Tuesday, May 12th, 2009
A Speaker's Voice Contains Many Tools Than Can Be Used During A Speech

A Speaker's Voice Contains Many Tools Than Can Be Used During A Speech

When you find yourself giving a speech, you quickly realize that what you are missing is any sort of tools with which to give the speech. If you were a painter, you’d have a canvas, brushes, paints, thinners, etc. with which to make your creation. However, when you are giving a speech it’s just you and your audience. Make you feel sorta naked, doesn’t it?

It turns out that you actually do have a toolbox with which to create your speech – the words that you’ll be using. It turns out that not only the words that you choose to use, but the way in which you speak these words can cause a powerful reaction in your audience. Debra Johanyak is a professor of English at the University of Akron and she has come up with a list of different ways that we can use our voice to make our point during a speech.

Let’s take a look at the different verbal delivery “tools” that Dr. Johanyak has come up with:

  • Words That You Accent: It turns out that not all words are created equal – you have the ability to emphasize certain words. As an example, consider the sentence “After cutting the green wire, a sudden silence descended over the entire bomb squad.” Simply by pronouncing the word “green” differently, you can draw your audience’s attention to it.
  • Slow Pitch Speaking: The pitch of your voice controls how high and how low your voice goes. This is a powerful way to communicate emotion during your speech: “Once I saw that the cage was empty, I knew that the 6′ snake could be anywhere in the house.” The word “anywhere” can be said in a higher pitch than the other words in order to draw attention to it.
  • Just Be Quiet: The most powerful speaking tool is also the simplest – just be quiet. When we add periods of silence to our speeches, it adds emphasis to the words that came before and sets the stage for the words that are to come next.

There you have it – now your speaking toolbox is actually looking rather full!

When you give a speech do you use your voice to its fullest? Have you ever ever accented words or varied your pitch to make a point? Are you able to remember to use quiet pauses to make a point? Leave me a comment and let me know what you are thinking.

Just How Do Those Politicians Do It?

Tuesday, May 5th, 2009
Politicians Use Stories To Win Their Audiences Over

Politicians Use Stories To Win Their Audiences Over

Love ‘em or hate ‘em, politicians are by and large fantastic communicators. If you take a look at their technique they may be lacking; however, they sure seem to be very good at getting their point across and wining audiences over. Wouldn’t it be great if we could figure out how they do that?

There are a number of speaking techniques that politicians use, but the one that packs the biggest punch is our old friend the story. Caren Neile has done some research into just how politicians use stories and she’s discovered some things that we can use to make our presentations even better.

Ronald Reagan was known as the great communicator due in a large part to the numerous stories that he would tell. He wasn’t just telling stories to fill space in his speeches, rather he was trying to make points and emphasis parts of his speech.

For politicians, there are four main story-lines that they use over and over:

  1. We take care of our own.
  2. We must protect ourselves from our enemies.
  3. We can’t trust the people who are running government and business.
  4. Anyone can succeed.

The reason that these four story-lines are used is because they are time tested – politicians know that they work, audiences respond to them every time.

For us speakers, we can take advantage of the years of research that politicians have done for us and start to use more stories. We can use the four story-lines that have served our leaders so well for so long and create our own stories that flow in these well-worn ruts. By doing this we almost assure ourselves of being successful with our audiences.

Do you use stories when you give a speech? Have you ever told a story that fit one of these story-lines? How was it received? Do you have stories that you could make fit these story-lines? Leave me a comment and let me know what you are thinking.