http://www.youtube.com/watch?v=hUB0PYL7H9U

Dr. Jim Anderson investigates how a speaker can persuade an audience to take action.

Dr. Anderson reveals the secrets that you can use during your next speech to get your audience to agree that there is a problem that they need to take action to fix.

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Speakers Need To Realize Their Audience May Be Different From Them (c) - 2008

When you think of the perfect speech in your mind, what do you see? Do you see yourself up on a stage giving a speech, reaching the end, and then having everyone stand up and applaud until their hands grow tired? Nice picture. However, all too often that doesn’t happen. There are lots of reasons for this, but one big one is because we don’t take the time to fully know our audience…

Why Bother?

Why give a speech in the first place? There always has to be a reason for us to give a speech – are we there to entertain, inform, motivate, etc. We won’t be able to do this if we don’t connect with our audience. We won’t be able to connect with our audience if we don’t know who they are.

It’s way too easy for a speaker to make assumptions about the audiences that we are talking to. The biggest mistake is to assume that they see the world the way that we do. Craig Harrison points out that by presuming that the audience thinks the way that we do we risk offending them – perhaps without even realizing it.

It Takes A Village To Give A Speech

The right way to go about getting an audience on your side is to tackle three big issues right off the bat in any speech that you are giving:

• Acknowledge Differences: What makes you different from the majority of your audience? You realize this and your audience realizes it. Deal with it in a way that shows respect. If you are an older speaker talking to a much younger audience you could start out by saying “I realize that you are out there looking at me and thinking to yourself that I may be old enough to be your parent; however, don’t worry – I won’t be telling you that you should visit your mother more, that you really should be getting more sleep, or asking when you’ll finally be getting married. Instead, how about if we talk about…“

• Include Everyone: Not only are you an outsider to your audience, there is a good chance that a lot of people in your audience are outsiders to the rest of the audience. Use the opening of your speech to unite everyone together at least on a single issue. An example might be “I realize that we all live in different neighborhoods, go to different schools, and attend different churches, but the proposed change in how property taxes are calculated will affect us all and that’s what I’d like to talk to you about tonight.“

• Mind Your Reputation: Before you even open your mouth, the audience has pre-judged you. It might be based on the information that was used to advertise the event or perhaps you are known for some past deed. Dealing with this right off the bat will allow your audience to get by it and start to listen to what you have to say. One way to do this would be “I come from the sunny state of Florida where you might think that just about everyone is retired and just living off of Medicare. However, there are a few of us who are still working and we care just as much, if not more, about the current debate over healthcare reform…“

Final Thoughts

Giving a speech is a tough job. Giving a good speech is even tougher. You need to have your audience working with you, not against you if you want to have any hope of making an impact. The first step in accomplishing this is realizing that your audience is different from you.

Once you acknowledge this, then you need to work to include them and dispel any preconceived ideas that they may have about you. Learn to do this well and you’ll be able to intimately connect with your audience and make an lasting impact in their lives.

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What We’ll Be Talking About Next Time

Have you ever heard the expression “one size fits all“? Something that too many public speakers don’t realize is that you need to create different speeches for different size audiences. There is no such thing as the one-size-fits-all speech.

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Al Gore Knows How To Reach An Audience(c) - 2007

Interestingly enough, this post has nothing to do with global warming. I really don’t care which side of the “warming / not warming” argument you find yourself on right now. The one thing that I think that we can all agree on is that there is quite a debate going on right now – somebody has done a good job of talking this topic up!

Grass Roots Speaking

Carl Duivenvoorden cares deeply about global warming issues and has spent time learning about how he can give speeches talking about this topic. If you want to be effective, you go to the source – in this case you go to Al Gore.

Al Gore wrote the book “An Inconvenient Truth“. He is a skilled and effective public speaker – after all, he’s a politician. Lately he has been going around teaching folks how to get the word out about global warming – this means teaching them how to effectively speak in public.

A Speaker’s Three Budgets

Al Gore teaches speakers to remember that when they take the stage, they start to spend from three different budgets at the same time. They need to accomplish the goal of their speech and get off the stage before they exceed any of their budgets. The three budgets are:

• Time: the clock starts ticking when you open your mouth. You always need to respect your audience’s time and make sure that you finish on time no matter when you started.

• Complexity: there has to be a purpose to your speech – you are not just talking to make people think that you are smart. You have an obligation to make it so that both yourself and your information will be understood (and retained) by your audience.

• Hope: this is one that we all too often overlook. We need to carefully plan out the way that our speech will end. We need to make sure that we leave our audience with a sense of being able to change things no matter if we are talking to them about finances or global warming.

Extras That Make A Speech Work

Just doing a great job of speaking often isn’t enough. Al Gore teaches that if you want to maximize the impact of your message, you’ve got to add three additional “extras” to your speech in order to make the whole thing work:

• Use Powerful Visuals: no, this doesn’t mean that you need to creat 400 PowerPoint slides. Rather, you need to carefully create just enough visuals to enhance your words – the visuals should echo what you are saying and make your message stick in your audience’s mind.

• Organize Your Visuals: this should be second nature, but people still do it wrong so it’s good to bring it up again: in your visuals, flow your concepts from left to right and top to bottom, use as little text as possible, and give your audience time to focus on the visual as you speak – don’t just be whipping through a lot of slides.

• Worry About The Transitions: The “flow” of your speech is almost as important as the words that you use. You need to create smooth transitions between the different “chapters” in your speech so that your audience can stay with you from start to finish.

Final Thoughts

No matter what subject you are talking about, you are going to have to use emotion in order to make your message stick. Ultimately your goal is to reach out and touch your audience’s hearts. In order to do this you are going to have to use vocal tones to draw your audience to you and use your conviction and passion to connect with your audience. Learn to do this right and you’ll be able to intimately connect with your audience and make an lasting impact in their lives.

Questions For You

How good of a job do you do managing the three budgets that Al Gore says you need to stay on top of? Which one is the most difficult for you to manage? Are you happy with the visuals that you use? What could be done to make them more effective? Leave me a comment and tell me what you are thinking.

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What We’ll Be Talking About Next Time

I would like to be allowed to see more PowerPoint slides. Ok, not really. In fact I could probably live the rest of my life without seeing another PowerPoint slide – I think that I’ve seen my limit! Since I probably can’t avoid seeing more slides, then perhaps at least we can talk about what we can do to make them more fun…

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Speakers Who Can Persuade An Audience Are Powerful Indeed (C) - Jason Cross

Not all speeches are the same. Graduations, weddings, corporate pep-rally’s – those are all pretty straightforward. One of the most difficult types of speeches to give is one in which you have been brought in to convince an audience of something. As difficult as this type of speech is to give, if you can become good at doing it, you will seen as being a very valuable speaker indeed!

Persuasion Starts With Small Steps

You can assume that the audience that you’ll be speaking to will be be made up of a mix of people who already support your position, who have not make up their minds yet, and who are dead set against whatever you are going to say. Good luck with that presenter!

Clearly the first step in winning any audience over is for you to do your homework BEFORE you are facing the audience. One key area to research is to find out what arguments “the other side” has made. If there is a person or a group that represents “the other side”, then this is pretty straightforward. If there is not a clear “other side”, then you’re going to have to spend some time researching the flip side of what you want to persuade your audience about – because some people will have decided that that is what they want to believe.

One sure-fire way to start to win your audience over to your way of thinking is by using something called strategic agreement. When you do this  you agree with parts of the other side’s position. Automatically this will start to make the audience view you as a reasonable person. They may not completely agree with you, but they will start to warm to your view point.

Show Up Ready For A Fight

Well, maybe that’s putting it just a little bit too harshly. How about if we say that you need to show up ready to address your audience’s objections. Whatever you have been asked to convince them about, there will be objections to it. Before you give your speech, you need to once again do your homework. In your speech you need to make sure that you address these each of these objections.

Sometimes we like to shy away from sticky arguments that we don’t feel that we have a good response to. However, you must be careful to not do this. It turns out that if you don’t address an objection, then your audience will assume that it is a valid objection because you didn’t talk about it.

This Is A No Dumping Zone

I am probably more guilty of dumping than anyone else that I know. When I’m giving a persuasive speech, I want to make sure that I get my point across. This means that I’ll do a lot of research and, if I’m not careful, I’ll “dump” all of that research on my audience during my presentation. This is a bad idea.

Instead, you want to do the research, pick out the points that are going to be the most important to your audience, and then cover just these few points in detail.

What It Takes To Make A Good Argument

You would think that we’d all know this by now, but when I’m coaching speakers I keep discovering that they know WHAT they want to say to make their point, but they don’t know HOW to say it. It turns out that there is a simple formula that allows you to create a complete argument in order to support your position:

• First: Make An Assertion – you’ve got to tell your audience what point you are going to be trying to convince them about. Without this, they’ll never know what you are talking about.

• Next: Tell Them Why – this is where you need to explain to your audience why YOU think that your position is correct. This is the meat of your point and you really need to come across as convincing.

• Finally: Show Proof - the fact that you believe something is great, but not enough. You need to wrap up your point by sharing evidence with your audience that will back up your position.

Final Thoughts

There is no doubt about it – winning people over to your way of thinking is just about the hardest type of speech to give. Ask any politician. However, it can be done. What it requires is that you do a lot of homework in order to prepare your arguments with an understanding of the facts and what your audience is currently thinking.

Public speaking is never an easy thing to do. Developing the skills that are needed in order to rally a crowd behind a new idea, a change in policy, or bold new idea is time well spent for a speaker. If you can do this, then you’ll have a powerful new speaking tool and you’ll be able to intimately connect with your audience and make an lasting impact in their lives.

Questions For You

Have you ever had to give a speech where you had to persuade the audience? Did you do enough homework to prepare for the speech? Did you find out what the audience was thinking before you gave your speech? How did it turn out? Leave me a comment and let me know what you are thinking.

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What We’ll Be Talking About Next Time

If you are going to go to the effort of creating and delivering a speech, doesn’t it make sense that you’d want to be able to reach your audience and somehow appeal to them? No matter if you are trying to persuade them or educate them, ultimately the goal is find a way to successfully appeal to them. Good news – how to do this has been known for the past 2,500 years!

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Persuading Your Audience Requires More Planning Than Yelling At Them

If you think about it, there are a lot of different types of speeches that we can give: humorous, informative, motivational, and of course, ones that are designed to get your audience to start thinking a particular way. Oh yeah, this last type just may be the hardest type of speech to give…

Where Do You Start When You Want To Persuade?

At it’s very heart, persuasion is the art of getting your audience to see the world the same way that you do. As all of us speakers know, no matter if you are talking to a graduation or a business gathering, an audience is not a single entity – it’s a lot of different people sitting out there who all have different opinions on any given topic. Your job as a speaker is to win over as many of them to your side as possible.

Pick Your Problem

John Coleman is an author and a former U.S. national speech champion who knows a thing or two about how to build a speech that can persuade. Coleman points out that before you can have any hope of persuading an audience, both of you need to agree that there is a problem in the first place.

As obvious as this may seem, you could talk until you are blue in the face and it would all be for naught if your audience didn’t agree with you that there is a problem. In order to get your audience to agree that there is a problem that needs to be solved, you need to do three things:

• Isolate it & limit its scope
• Make it urgent
• Make it significant

You Got To Keep ‘Em Isolated

Have you ever heard that phrase “You can’t boil the ocean”? When it comes to persuading an audience it applies – you need to make sure that you pick a problem that you can actually do something about. Scope down a bigger problem (“world hunger”) to something that your audience can do something about (“hunger in our town”).

Run!

Well, don’t run but you do want to convince your audience that they need to take action. Just talking about a problem isn’t enough to cause your audience to actually agree to DO anything. Somehow you are going to have to lite a fire underneath them so that they will end up taking some action (that’s why it’s called “persuasion”!).

It’s Only A Problem If It’s Significant

Assuming that you’ve been able to convince your audience that there is a problem, your next step is to make sure that you bring it home – you’ve got to relate the problem to their lives. This is going to require that you have an understanding of who your audience is so that you can describe to them how this problem is going to affect them in terms that will motivate them to take action.

Final Thoughts

Speeches that persuade are not easy speeches to give. However, as with so many things in life – it’s the ability to do the hard things that make us more valuable. If you take the time to understand how to prepare to give an effective persuasive speech, then you’ll have a powerful new speaking tool and you’ll be able to intimately connect with your audience and make an lasting impact in their lives.

Questions For You

Have you ever had to give a persuasive speech? Was the problem too big, too small, or just the right size? How did you convey that the problem was urgent? Did your audience come away believing that the problem related to their lives? Leave me a comment and let me know what you are thinking.

Click here to get automatic updates when The Accidental Communicator Blog is updated.

What We’ll Be Talking About Next Time

Not all speeches are the same. Graduations, weddings, corporate pep-rally’s – those are all pretty straightforward. One of the most difficult types of speeches to give is one in which you have been brought in to convince an audience of something. As difficult as this type of speech is to give, if you can become good at doing it, you will seen as being a very valuable speaker indeed!

More Information

• Lisa Braithwaite has discussed how TV commercials do/don’t use persuasion.

• Guy Kawasaki has also spent some time talking about how to change someone’s mind.

No related posts.

All Speakers Need To Find Ways To Deal With Hecklers

How does that children’s rhyme go?

“Sticks and stones will break my bones, but words will never hurt me”.

Bull! If there is one thing that presenters dread more than forgetting their lines, it’s having someone add to their speech without an invitation. Unlike President Obama we don’t have a flock of Secret Service agents at our beck and call who can fan out into an audience and cart off an unruly heckler.

What should you do when someone in the audience starts to deliberately take away from your carefully rehearsed speech? Start crying and go home is always a possibility; however, I’ve got some better ways to deal with this situation for you…

What Is Heckling?

Maybe a good place for us to start this discussion is to make sure that we both fully understand just what heckling is. There are two types of heckling that you WILL have to deal with during one or more of your presentations: active and passive.

Active heckling occurs when someone in the audience starts talking back to you right in the middle of your speech. For a public speaker this often feels like you’ve just hit  a speed bump in your speech while you were going 80 miles an hour. Talk about surprising!

Passive heckling is much closer to disrespect. This often shows up as people having their own conversations during your presentation. Normally this is their own call and you don’t really care, but if they are loud enough then it becomes your problem. Talking on  a cell phone or having a huddle at the back of the room are common ways that this shows up.

No matter if you are speaking at a wedding, a graduation, or a business function, hecklers will ALWAYS be in the audience and it’s just a matter if they decide to speak up. First off, we should talk about what you should NOT do…

What Should You NOT Do?

I sorta like to think of this as the North Korea problem – man they are annoying, but they are so small as to not really count in the big scheme of things. Likewise, when you are faced with either an active or a passive heckler, you need to make sure that you don’t come out with guns ‘a blazing. Here are a few things that you should NOT do when you are trying to deal with a heckler:

• Don’t try to be funny: this is the #1 response that trips up most presenters. They spend too much time trying to come up with a funney response to the heckler on the spot and it falls flat. A serious response will shut him/her up most of the time.

• Don’t Lose Your Temper: I don’t care if you were just coming to that point in your speech which causes everyone to burst into tears and now this rude heckler has spoiled the moment. If you lose your temper, then you’ll never be able to get back into your speech after the moment has passed.

How To Correctly Handle A Heckler

Some hecklers are a one-shot deal – they make one comment and then they’ll go away forever. However, depending on what they’ve said, even this type of heckler needs to be dealt with. Dealing with all types of hecklers correctly is the key to being a successful public speaker. Here are 5 ways that you can deal with hecklers during your speech:

1. Silence: Somewhat surprisingly the simplest solution is often the most effective. If you stop speaking and turn and stare at the heckler, everyone else will turn to see what you are looking at. In 95% of heckler cases this kind of social embarrassment is all that it takes to shut a heckler up.
2. Tie Your Response To The Event: This is a clever way to remind the heckler why everyone is at the event. For example, if you were speaking at a breast cancer awareness event and started to have problems with a heckler, a great response would be “Hey, I’m talking here – unless you’ve discovered a way to beat breast cancer, how about if you just remain quiet”.
3. Add The Heckler To Your Team: This technique turns an unexpected interruption into what appears to be a planned part of your speech. After the heckler has said what they are going to say, pause for a moment and thank your “speechwriter / joke writer / etc.”. The audience will laugh with you, the heckler will beam with pride, and you can go on.
4. Give Them The Mic: This is a fairly drastic tactic, but it can pay great dividends. Walk over to where the heckler is sitting and offer to hand them the mic. Generally they will decline the offer and will get the point that this presentation is not all about them.
5. Think Outside The Room: Certain hecklers, such as loud groups at the back of the room, can resist all efforts on your part to overcome them. This calls for innovative thinking. One way to handle this is either for you or your audience to move. You can move out into the center of your audience and deliver your speech “in the round” or you can have them move their chairs in order to be closer to you.

Final Thoughts

When I’m starting a speech, I always try to keep in mind that there are two groups in the room - me and everyone else. A heckler poses a unique problem in that if not dealt with correctly, he/she can drive a wedge in between me and my audience.

Ultimately what a great speaker tries to do is to separate the heckler from the rest of the audience so that there are three groups in the room: you, the audience, and the heckler. If you can accomplish this, then you’ll be able to silence the heckler while at the same time intimately connecting with your audience and make an lasting impact in their lives.

Questions For You

How big of deal are hecklers for you during your speeches? Have you ever had to deal with active / passive hecklers? How much “force” did you have to use? Did it work? Leave me a comment and let me know what you are thinking.

Click here to get automatic updates when The Accidental Communicator Blog is updated.

What We’ll Be Talking About Next Time

If you think about it, there are a lot of different types of speeches that we can give: humorous, informative, motivational, and of course, ones that are designed to get your audience to start thinking a particular way. Oh yeah, this last type just may be the hardest type of speech to give…

No related posts.

Have you ever sat through a dry an boring speech? Of course you have, we all have. Did you spend any time trying to figure out why the speech was so dry? I’m going to bet that at least one of the reasons is that the speaker didn’t connect with the presenter – the speech content itself was impersonal. Did you know that it’s possible for a speaker to go too far in the other direction also?

A Speech That Nobody Wants To Hear

Once upon a time I had the misfortune to attend a speech that was being given by a presenter who had been married four times. Now the fact that he had been married so many times was no big deal, but the speech was on how to choose the correct investment plan for a 401k. During the speech, the speaker must have “revealed” aspects about his four different marriages at least 30 times. To this day I really couldn’t tell you anything about the different funds that one could use as part of their 401k plan, but I can vividly recall aspects of each of this guy’s marriages. This was a clear case of TMI: too-much-information. No the speech wasn’t boring, but the amount of personal information that was being shared overpowered the message. There’s got to be a balance.

So Where Do You Draw The Line?

All of us desperately want to avoid giving boring speeches. However, we also want to make sure that our speeches have an impact – and if we’re sharing too much personal information this isn’t going to happen. Here are some tips on how to draw the line between too much and too little personal information correctly:

• Match Your Speech Type: certain types of speeches naturally lend themselves more readily to having personal information included in them. Speeches in which you are trying to persuade or entertain your audience are great vehicles for more personal information. Speeches to inform are not.
• Match Your Audience: Who is in your audience (and why are they there)? If you have a business audience who are looking for ways to keep their business afloat during a severe economic downturn, then your childhood stories are not going to be appropriate. However, if your are speaking to a Garden Club filled with mothers, then perhaps a childhood story might be the perfect way to establish rapport.
• Stay On Topic: Sharing personal information just because it makes a great story (like my 401k presenter did) is a bad idea. You need to make sure that the story ties in with what your speech is all about. If it doesn’t, then skip it.
• Listen To Your Audience: In the end, it all comes down to what your audience wants to hear. If, while you are giving your speech, you start to detect that your audience is not staying with you, then cut back on the personal information and instead focus on your core content.

Final Thoughts

This is one of those tough areas where you are going to have to rely on your speaker’s judgement. Sometimes you’ll get it right and sometimes you might be off the mark and include either too little or too much personal information in one of your speeches. However, keep at it and refine each speech the next time you give it. In the end, you’ll know how much personal information to include in order to be able to intimately connect with your audience and make an lasting impact in their lives.

Questions For You

When was the last time you sat through a boring speech? Why was it boring? Would it have been better if the speaker included more personal information? Have you ever attended a speech where too much personal information was shared? How did that make you feel? Leave me a comment and let me know what you are thinking. Click here to get automatic updates when The Accidental Communicator Blog is updated.

What We’ll Be Talking About Next Time

If there is one thing that presenters dread more than forgetting their lines, it’s having someone add to their speech without an invitation. What should you do when someone in the audience starts to deliberately take away from your carefully rehearsed speech? Start crying and go home is always a possibility; however, I’ve got some better ways to deal with this situation for you…

No related posts.

Presenters Need To Learn How To Use Bragging To Establish Their Creditability

Just in case you’ve forgotten it, the #1 question on the minds of any audience that is seated and waiting for you to begin talking to them is “Why should I even bother listening to you?“. This means that in order for you to have any hope of making an impact on this  audience, you’re going to have to answer this question right off the bat. But how?

The Art Of The Brag

I’m afraid that we’re going to have to talk about the “C” word – “credibility“. As a presenter, it’s your job to establish your credibility in the minds of your audience. This is where bragging comes in.

John Spaith has spent some time thinking about how to do this correctly and he’s got some good suggestions. Spaith points out that you always have competition when you give a presentation. This doesn’t mean that you have to deal with other speakers (although sometimes you do), but rather your audience has a lot of other things on their mind and if you don’t grab their attention and hold it by establishing your credibility, then they won’t pay attention to what you have to say.

A Plan For Self-Promotion (Bragging)

The best way to establish credibility with your audience is to have the person who is introducing you do it for you. However, for a variety of reasons this may not always be possible. When you find yourself in situations like this, you need to do your bragging yourself. Here’s what Spaith suggests that we think about:

• Make It Relevant: If you are addressing a sales team, then spending time talking about the amazing singing career you had in the past won’t buy you any credibility. Instead, make your bragging relevant – tell them that you survived a trip down the Amazon and that you’ve been shot four times. Survival bragging would work well with this group.
• It’s All Relative: The accomplishments or talents that you are bragging about have to be something that your audience can relate to. Telling everyone that you are an award winning professional ballroom dancer is great, but who can relate to that? If you tell everyone that you spent 10,000 hours on your feet in uncomfortable shoes practicing to become an award winning professional ballroom dancer, now that’s something that we can relate to.

How To Brag

Once you’ve established WHAT you’ll be bragging about, you need to nail down just HOW you’re going to go about doing it. First off, you need to get your bragging done at the start of your presentation – credibility is something that you need right off the bat. Next, you need to keep it long enough to build that credibility, but not too long. I’m going to say that a minute should be long enough and you might want to keep it even shorter.

You are going to want to write out and memorize your bragging words. It is so important to get these words just right – not too boastful, but at the same time not too self-deprecating.

Final Thoughts

Some of you might be a bit shy about bragging about yourself – get over it. You owe it to your audience to deliver the best presentation that you can and taking the time and effort to make sure that your message sinks in is part of this. Using carefully designed bragging to establish your “street cred” is an important part of any presentation that you give.

Questions For You

When you give a presentation, do you include bragging about yourself? Have you ever “gone over the top” and done too much bragging? Have you ever done too little bragging and not gotten the audience’s respect? Have you ever seen an introduction that established just the right amount of credibility for the speaker? Leave me a comment and let me know what you are thinking.

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The Accidental Communicator Blog is updated.

What We’ll To Be Talking About Next Time

When we are given an opportunity to address a group, we spend a great deal of time preparing what we are going to say and how we are going to say it. This is all well and good, but we may be forgetting one critical factor: our audience may not be able to hear us speak…

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Stories Can Be A Powerful Part Of Any Business Presentation

One question that I keep getting asked over and over by speakers that I am working with is if storytelling is such a powerful communication tool, then why isn’t it used more in business settings? It’s a good question, but the answer is a little bit complicated.

Where Did All The Stories Go?

I can’t tell you how many business presentations I’ve sat though that at the end I couldn’t have told you what was talked about if my life depended on it. It’s not that the speaker was necessarily bad, it’s just that nothing that they said caught my imagination and so nothing stuck.

This is where stories come in – people remember stories long after you get done talking. We remember them because it’s a fundamental way that humans have exchanged information for as long as we’ve been around.

For some reason, people have decided that stories don’t have a place in the environment of business – perhaps they don’t think that they are “grown up” enough and that facts and figures should only be used. This is completely wrong.

What Is The Value Of A Business Story?

Dr. Caren Neile has been looking into the use of stories in the workplace and she reports that Makingstories.net president Terrence Gargiulo has identified 9 key values to using a story in a business presentation:

1. They empower the speaker.
2. They can be used to create a particular environment.
3. They can be used to bond individuals together.
4. They can help your audience to engage in active listening.
5. They can be used to resolve differences between both individuals and groups.
6. They can encode information.
7. They can act as tools to help with brainstorming.
8. They can be used as weapons.
9. They can be used to start or enhance a healing process.

The professional storytellers define the act of storytelling as being “… a face-to-face oral narrative that employs non-verbal communication and imagination“. One side effect of this definition is that when stories are told in a live business setting, they are much more powerful than when they are just written down.

What Kind Of Stories Work In Business Presentations?

Dr. Neile reports that Annette Simmons, who is the president of the company Group Process Consulting, believes that there are six types of stories that can be used in a business environment:

1. Who I Am: this type of story is used to gain an audience’s trust by having the speaker explain where they are coming from.
2. Why I Am Here: this story type is a way to communicate your agenda to your audience.
3. The Vision: this story paints a vision of the future that the audience can see and can then decide that they want to be a part of it.
4. Values-In-Action: this story shares the good things that can happen when the audience has shared values and the bad things that can happen when those values are violated.
5. I Know What You Are Thinking: this story shows how connected the speaker is to the audience and that he/she has their best interests in mind.

How Can We Use Stories During Business Presentations?

Stories that your audience can relate to are the best kind of stories to use. This means that you need to spend the time to uncover the true stories that already exist within the organization: the successes, the failures, and people behaving both badly and wonderfully.

The power of business stories is that they provide one of the most effective ways to achieve agreement about how to resolve issues and meet goals. It’s  no longer a question of IF they should be used, but rather a question of HOW MUCH they should be used.

Questions For You

Have you ever used a story in a business presentation in order to make a point? How was it received? Did you feel awkward using a story? Does your senior management use stories when they are discussing the company’s vision and goals? Does this make you buy in to what the company is trying to accomplish? Leave me a comment and let me know what you are thinking.

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What We’ll Be Talking About Next Time

I just got back from spending the better part of a week up in Chicago at a big health care conference (HIMSS09). This was an amazing opportunity for me to sit back and watch somewhere in the neighborhood of about 100 different presenters get up and do their very best job at communicating. One of these presenters was Dennis Quaid – the actor…

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When Speakers Hear Their Own Voice, They Need To Make A Decision...

We’ve all had that moment of disbelief – you know the one, when someone recorded you saying something and then played it back to you. You listened to the voice coming out of the speaker and you did what we all do – you winced and said “No way that’s me!” However, yes it was you – as you sound to everyone but yourself. Ouch!

From that moment on, you were forever changed. Just like in that move “The Matrix“, you had taken the red pill and now you couldn’t ever turn back – you now know how your voice sounds to others.

Nancy Meyer is a national speaker and author who has spent a lot of time looking into why we sound different to ourselves than we do to others. I think that she’s solved this mystery.

Nancy says that the reason that we sound so different to ourselves has three reasons: your inner ear, your outer ear, and where your voice comes from. Of course, that’s not quite enough info for you to do anything about it. So lets dive in just a bit deeper and find out what all of this means.

• Your Inner Ear: Your speaking voice originates in the middle of your neck. You expel air which then passes through your vocal cords, gets magnified in your voice box, resonates in the cavities in your head and then the sound exits out your nose and / or  mouth. Your inner ear (the part that actually “hears” sounds) is located quite close to all of this so only you get to hear your voice as it starts out.
• Your Outer Ear: So here’s something that you may not have thought of – you don’t actually hear the sounds coming out of your mouth. If you think about this, your ears are in the wrong place to hear what’s coming out of your mouth. Instead, what happens is that the sounds that come out of your mouth shoot out, bounce off of something, and then get picked up by your ears. This means that what you are actually hearing is really the sound of your voice plus a lot of extra noises.
• Where Your Voice Comes From: Since you are creating the sounds that you speak in your throat, these vibrations end up rattling your entire head. This means that the parts of your ear that pick up sound are getting bounced around just by the very fact that you are speaking. This changes what you hear.

So this all leads to the big question: what if you don’t like the voice that others are hearing coming out of your mouth? In all honesty, there’s not a lot that you can do.

The key recommendation is that you don’t change your voice drastically – small changes are the best. You can practice with a tape recorder making changes and then playing them back. If you still don’t like what you are hearing then it may be time to go out an invest in a vocal coach. You should hear what you’ve been missing!

Have you ever hear a recording of your voice? How did it sound to you? Do you wish that you sounded different? Have you ever tried to change how your voice sounds to other? Did it work? Leave me a comment and let me know what you are thinking.

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