Posts Tagged ‘communication’

It’s All About The Nonverbal, Presenter

Monday, January 26th, 2009
What A Presenter Says Nonverbally Is Just As Important As His Words

What A Presenter Says Nonverbally Is Just As Important As His Words

So we stand up, walk to the front of the room, and start our presentation. All too often, we seem to think that we are the only conversation going on in the room at any given time. It turns out that we’re wrong – there’s a whole lot of nonverbal stuff going on between us and our audience. Maybe we should take a look at what we are saying…

Dr. Alex “Sandy” Pentland is a researcher who works at MIT’s Media Lab. He’s been working on trying to use technology to capture the nonverbal signals that we are giving off so that we can better understand what we are “saying”. He’s a recognized expert in this field and is the author of a new book called Honest Signals: How They Shape Our World

Dr. Pentland’s approach to answering these questions has been to invent something that he calls a “sociometer”. This is a wearable badge-like device that uses technology to constantly measure all sorts of nonverbal aspects of how people communicate.

What Dr. Pentland has discovered is valuable stuff for us presenters. One discovery that he’s made is that you can measure how interested people are in something by measuring the timing between two people who are having a conversation. If they are anticipating when the other one will pause and then jumping in right then and leaving no gaps in the conversation, then you know that they are paying a lot of attention to each other.

From a presenter’s point-of-view, since we are really having a one-way conversation with our audience, we need to create this anticipation. You need to be having a dialog with your audience and you need to be asking them a lot of questions. As they anticipate your questions and mentally prepare answers, they will become more and more engaged in what you are saying.

Dr. Pentland has also been able to measure that part of us that “mirrors” another person. When we watch someone move, the part of our brain that corresponds to that action fires up – this is called mirroring. When we mimic each other’s gestures during a conversation, this causes feelings of trust and empathy to occur.

As a presenter we can use this knowledge in two different ways. First, by moving around during our presentations we can keep our audience more mentally awake because their brains will constantly be firing trying to mirror our actions. Secondly, if when we are making a key point we take the time to physically mirror our audience (stop moving, stand straight up, hands at our sides), they will accept what we have to say more readily.

Dr. Pentland’s last area of observation has been in fluency or consistency. The best example of this these days is Tiger Wood’s golf swing – smooth and fluid. It turns out that when you are consistent in your tone or your motions, then this tells your audience that you really know what you’re doing (or at least have really practiced it!)

For a presenter, this means that we really do have practice our speeches before we give them. Every time we practice saying the words, we become just a little bit more fluid and just a bit smoother.

Finally, Dr. Pentland took some time and studied people who were presenting business cases in order to get funding. What he found is that it really didn’t matter WHAT they said, the same ones would always get funded. These were the ones who were the most excited about their plans.

The final note for us presenters is that we ALWAYS have to find a way to get excited about what we are presenting. We may not realize it, but our excitement level is a key nonverbal message that comes through loud and clear every time we present.

When you give a presentation, do you ask your audience a lot of questions in order to keep them engaged in what you are saying? Do you try to mirror your audience during your presentation? How many times do you pratice your speech before you give it? Leave me a comment and let me know what you are thinking.

How To Use Your Mental TV To Memorize A Speech (or Anything)

Monday, September 15th, 2008
To Memorize A Speech Requires Strong Visual Images

To Memorize A Speech Requires Strong Visual Images

Back when I was in school, I was taking mainly technical courses and I got to be pretty good at them. The routine was pretty much the same for each class: learn the formula, work some problems to practice using the formula, take a test and show that you know how to use the formula. The same thing went for my Computer Science classes except that instead of formulas, we were dealing with computer languages. You can well imagine how surprised and unprepared I was when I had to take some business courses: there were no formulas! Instead, there was a great deal of “facts” that needed to be memorized and then dumped back out of your head while you were taking a test. My friends who were in Business School had become very good at this type of memorize / dump routine; however, I was basically clueless.

Eventually I found a way to get all of that information to stick in my brain. What was even better was that, unlike my friends, it would remain there long after the test / final exam had come and gone. I had truly found a way to memorize my material. This is exactly the skill that you need when you have an opportunity to give a speech. You need to memorize your speech in such a way that it comes back to you quickly and easily each and every time that you need to give the speech without the need for any notes. In fact, if you could find a way to get your speech to play out on that big TV in your head, then all you would have to do is watch it and tell your audience what you were seeing. Sounds like an impossible dream? It’s not and I’m going to show you how to do it.

First, let’s start with just a little bit of medical knowledge so that you understand why this technique works. Based on years of research, Doctors believe that the part of the human brain that is responsible for our memories is the part that is called the hippocampus. Here’s the important part: if this part of the brain is stimulated sufficiently, then we will remember what stimulated it. We are all very visually based beings. This means that our memories are made up of images – sorta like a big stack of photographs. If you can visualize something, then it suddenly becomes much easier to remember it. That’s why long phone numbers can be hard to memorize (no good picture) and why what a fancy new car looks like (it’s all about looks) can be easy to recall even if you’ve only see it once.

In order to memorize your speech, you need to do three things:

  1. Break the speech up into a sequence of steps. These steps need to be as small as you can make them and they need to be placed in a sequential order: start, middle, and ending.
  2. You need to associate an image AND and action with each step of your speech. The wilder and more outrageous the image/action are the easier that step is going to be to remember.
  3. Finally, you need to “place” all of your steps someplace where you will be able to find them. If your speech was short and only had 10 steps, then I’d suggest that you visualize yourself “placing” them on your body: toes, ankles, knees, shins, hips, butt, back, shoulders, neck, head. If you have more steps, then I’d use some place that you know very well: your home is a great place to start. Think of your bedroom and “place” each step on things that are currently in your bedroom.

Now comes the fun part. In order to memorize your speech, what you are really going to be doing is running thorough your list and recalling the images/actions that you have stored in each location. The key to success is that you’ll need to recall each step in proper sequential order and you’ll be need to be able to do it with little or no effort. How about an example to make this all seem just a little bit more real?

Let’s say that you were asked to give a presentation on your company’s new 401k program (how boring would that be?) Here are the key points that you need to cover in your speech: everyone is automatically enrolled upon joining the company, you can un-enroll, the company will match the first 5% that you contribute, if you leave the company you can take your 401k with you, and you can borrow against your 401k in special circumstances. Yawn! Now let’s do some work to memorize this speech:

  1. Break it into steps:
    • everyone is automatically enrolled upon joining the company,
    • you can un-enroll,
    • the company will match the first 5% that you contribute,
    • if you leave the company you can take your 401k with you,
    • you can borrow against your 401k in special circumstances.
  2. Now create pictures / actions for each step (sorry, these pictures/actions work for me – results may vary for you):
    • I see an assembly line of new employees moving along past a machine that stamps “401k” on everyone’s forehead. The stamp hits them with a big “smack” sound and leaves a big red mark.
    • I see some new employees on the assembly line, after they have been stamped, reaching up and peeling off a piece of clear tape that covered their forehead and, because it got stamped and not their actual forehead, they can just throw it away and they are not labeled as “401k” like everyone else
    • I see the employees on the assembly line one-by-one stopping at a table where an accountant wearing a green visor and sitting at a plain wooden table sits. Each employee starts to lay down $1 bills on the table and as he does so, the accountant lays another $1 bill down on the table right by the employee’s bill. However, once the employee lays down his 6th $1 bill, the accountant stops laying his money down. The employee scoops up all of the money and gets back on the assembly line.
    • I see some employees jumping off of the assembly line holding big piles of cash and vanishing through a hole in the floor that has a big flashing “EXIT” sign beside it.
    • I see an employee jumping off of the assembly line and running towards a house that is fully on fire. The employee goes over to a big water tank that is located right by the house, turns a faucet on and drags a hose over to the burning house turns it on. Money starts to stream out of the end of the hose and smothers the house and puts the fire out.
  3. Finally, I see myself sitting in my office and the assembly line of new employees is running by the office just out in the hall.

There you have it. Admittidly this is a fairly boring topic for most of us to talk about; however, using the memorization techniques that we’ve talked about you can see how you could “lock” this speech into your brain. When it came time to deliver the speech, all that you would have to do is sit back and play the stored images back on that big TV in your mind. What could be easier?

So tell me: have you ever used a memorization technique like this? How did it work out for you? Do you use some different way to keep your facts straight? How long can you recall things – for a day? a week? or longer? Leave a comment and let me know what you think.