Archive for the ‘passion’ Category

Hey Baby, Come Here Often?

Tuesday, November 17th, 2009
Image Credit What's A Nice Girl / Guy Like You Doing In A Place Like This?

What's A Nice Girl / Guy Like You Doing In A Place Like This?

Just like a cheesy pick-up line, the first words that come out of your mouth when you are giving a speech will determine if you are going to get lucky with this audience. Unlike a wanna-be Casanova in a bar, you (normally) don’t have an opportunity to buy your audience a drink, so you’re going to have work extra hard to make your opening lines do all the work for you if you want to have any hope of sweeping the audience off of their feet. How are you going to score?

The 4 Questions That Every Audience Asks Themselves

Hopefully you’ve been given a great introduction. Now it’s your turn to speak. Dana LaMon who was the Toastmasters’ 1982 World Champion of Public-Speaking says that as your audience awaits the start of your speech, they are sitting there asking themselves four questions:

  • Am I going to take the time to listen to this speaker?
  • Am I going to benefit from what he / she talks about?
  • Will they say anything that is valuable that I can take and use?
  • Will anything that they say be worthwhile for me to take action on?

If you waste your first few words, then I can tell you what the answers to these questions will be – and you’re not going to like it!

Am I going to take the time to listen to this speaker?

Aren’t those Blackberry’s and iPhones just the coolest? Today more than ever your audience has other things that they can do while you are talking if they aren’t interested in what you have to say. Let’s pretend for just a moment that today’s jaded audience starts by answering this question with a “No”. Now you’re not just trying to move them to a “yes”, instead you’ve got the doubly hard job of moving them off of “no” and over to “yes”.

Every speech that you give will be different, but you can lose your audience every time if you make one of the following common speaker mistakes:

  • Thanking Anybody: the first words out of your mouth in a speech are the equivalent of waterfront property in real estate – super valuable. Why would you waste them by saying something like “I’d like to thank the Dairy Producers Council for inviting me to talk to you today…”
  • Calling Out Important People In The Audience: I don’t care if Obama himself is sitting in the front row or your audience, wasting your opening words pointing out that you’ve got important people in the audience is just you complementing yourself and nobody really wants to hear you do that.
  • A Man Walks Into A Bar…: Why would anyone waste an opening of a speech on an old, tired joke that has nothing to do with what they are going to be talking about? I’ve seen this happen over and over again. Even when the joke is funny, all too often it doesn’t lead anywhere – it was just a cute thing to say and then the speaker starts his / her speech and the opportunity to grab the audience’s attention has been lost forever
  • The Title Of This Speech Is…: What? Why would I be sitting in the audience if I didn’t already know what you are going to be talking about? Also, don’t waste an opening by introducing yourself “My name is Bob Johnson and I’d like to talk to you about …” Assume that either the audience already knows this information or they just don’t care about it. Get on with the meat of what you are there to talk about

Am I going to benefit from what he / she talks about?

I’m a busy guy and assuming that you have somehow gotten me to answer “yes” to the first question, you sure don’t have any guarantee that I’m going to keep listening to you – I’ve got a lot of email that I could be working my way through on my iPhone.

Right off the bat you are going to have to very concisely tell me why I should care about what you’re going to be talking about for the next 30 minutes or so. Whatever this speech’s purpose is, you’re going to have to keep it short – one sentence is the rule. If it’s longer than that, I’m not going to pay attention. Do this and there is a chance that you’re audience will remember what you said after you are done.

Will they say anything that is valuable that I can take and use?

What’s the greatest complement that a speaker can receive? Is it a standing ovation? Nope. It’s when your audience whips out a pencil and starts to take notes.

In every speech there are some “nuggets” that you want your audience to remember and use after you are done talking. It’s your job as a speaker to make these pieces of actionable information easy for your audience to find and remember. Saying things like “Here are three things that you might want to write down…” are a great way to motivate your audience to take notes.

Will anything that they say be worthwhile for me to take action on?

I’ve taken notes at a lot of speeches that I’ve attended and then I’ve gone home and filed them away somewhere and that was the end of the story. As a speaker this is exactly what you don’t want to have happen.

Instead, you want the information that you are passing on to be used – you really want to change people’s lives. To get your audience to take action you need to do three things: you need to tell them what you want them to do, you need to tell them why they should do it, and then you need to tell them that they can be successful in doing it.

What All Of This Means For You

When I’m coaching speakers who are struggling to break through to the next level in their speaking skills, we spend a lot of time working on the opening of their speech because it is so important. There are an almost unlimited number of ways that you can successfully grab an audience’s attention with your first few words. Unfortunately, there is an almost equal number of ways that you can lose them forever.

You’ll lose them if you spend your time thinking about yourself when you are putting your speech together. If, instead, you spend your time putting yourself in the position of your audience and making sure that you answer the questions that are running though their minds, then you’ll find the words that will grab their imagination from the get-go and you’ll be off and running with the best speech of your life.

What’s the best opening to a speech that you’ve ever seen?

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What We’ll Be Talking About Next Time

Just how much speaking can you do in a single day? We spend a lot of time talking about how to prepare for and give a good speech. However, sometimes life just comes at us like a runaway truck and we find ourselves double or triple (or more) booked to speak in a single day. Oh oh, looks like we’ve got a whole new challenge here…

A Presenter’s Greatest Threat: Self-Sabotage!

Tuesday, March 10th, 2009
Speakers Often Find That They Are Trying To Sabotage Their Own Speeches!

Speakers Often Find That They Are Trying To Sabotage Their Own Speeches!

A few years back I found myself in a situation where I had allowed myself to get roped into delivering a presentation to a university class. I was going to be talking about what I had learned during my IT career – a somewhat painful and introspective topic. My excitement level was at zero.

I put off creating the speech until the last minute. I threw together some slides the morning of the speech. I ended up showing up just a few minutes before the class started. All three of these actions are not how I do things – what was going on here?

The presentation ended up going ok (everyone clapped at the end). However, I was seriously troubled – why had such a simple speech come so close to being a disaster so many times? After running things through my mind a few times I came to realize that I had been a victim of self-sabotage!

I really, really didn’t want to do this speech. It turns out that because of this mind-set, I was working actively to make sure that the speech would never happen (don’t write the speech, don’t prepare the slides, don’t show up). Dang – what was going on here?

Kevin Hogan is both a psychologist and a speaker. His take on all of this is “Essentially, self-sabotage is consciously or unconsciously blocking yourself from succeeding or accomplishing some task or project.” Well there you go. It turns out that we all have some of this going on, but sometimes it can get out of hand.

What’s a presenter to do? First, you need to be aware that you are engaging in self-sabotage. Once you realize that it’s happening, you’ll be better able to deal with it. Next, use affirmations – tell yourself that you are good at what you are going to be doing. The simple act of saying this to yourself can go a long way. Finally, dig in – focus on what you want to get accomplished and shut out any negative noises that are coming from inside.

It turns out that I must have done better than ok on my presentation to that class because they’ve asked me back twice a year since then. I now look forward to this presentation because it the audience is always appreciative and it give me a chance to try out new material and techniques. I’m glad that I didn’t let self-sabotage do me in!

Have you ever found yourself trying to sabotage one of your presentations? What were you trying to do? How did you fight back? Who won in the end? Leave me a comment and let me know what you are thinking.

I Want To Be Just Like Steve Jobs

Friday, June 13th, 2008

portrait of steve jobs
Well, at least I sure would like to be able to give a speech like he does. Just in case anyone has been living under a rock for the past week or so, Steve Jobs rolled out the next version of the iPhone at the WWDC 2008 conference. Steve, as always, did a great job of giving the Apple corporate pitch. Clearly he has a nature skill for giving a great speech. We may never be as good at public speaking as Steve is; however, we sure can learn from him. Here are five quick tips from Steve to you:

  1. Benefits NOT Features: This is where Steve is at his best. In his speeches he spends his time talking about the experience of using the product, not how the product was implemented. Instead of talking about the 30GB memory size of an iPod, instead he’ll talk about the 7,500 songs that it can carry, or the 25,000 photos that it can carry, or the 75 hours of video that it can carry.

  2. Practice and Then Practice Some More: Steve’s a CEO of Apple, a board member of Disney, and probably still runs Pixar. You’d think that he’d have a team of speech writers create his speeches and then he’d just grab it, scan it, and jump up on the stage and give it. Nope, it turns out that he spends hours upon hours practicing each speech. A 2006 Business Week article reported that Steve would spend at least four hours going over every slide and every part of a demonstration as he prepars for a presentation.
  3. A Picture Is Worth…: Have you ever seen a picture or a video from one of Steve’s presentations? There are either no words or very few words on the slides that are displayed on the giant screens behind him. There are certainly no lists of bullet points. Steve (and his highly paid set of presentation artists) understand that it’s really his words that count — the slides are just there to support his message.
  4. Energy + Enthusiasm = Passion: Every time Steve speaks, it’s clear that he loves being on the stage and talking to us. You can almost feel his excitement grow as he gets ready to share with us the next great thing that he has up his sleeves. His passion is contagious and everyone in attendance can’t help but catch it.

I’m not so sure about trying to emulate Steve’s trademark jeans & black shirt look for your next presentation. However, understanding how Steve is able to do what he does so well will point you in the right direction.

Do IT CEO’s Communicate Better Than Common Folk?

Tuesday, May 20th, 2008

Talk Like A CEO
Greetings from Las Vegas! I’m currently attending a very large trade show that is put on by the giant storage company EMC. This year it’s being held in Las Vegas and so far I’m only down about $100 or so; however, the conference goes for another two days so I can financially hurt myself still more!

The thing that I like best about attending this show is that if I move quickly, I can get a front row seat for the keynote addresses that are given by EMC upper level management team. I’m only vaguely interested in what they have to say, but I’m VERY interested in how they say it and if any of it sticks. Yesterday was the big kickoff: Joe Tucci who is the Chairman, Presidant, and CEO of this $15B firm. I had very high hopes: I mean, if anyone could buy their way to being an effective technical communicator, then Joe is the man.

So how did he do? Sadly, I believe that I’d have to give him a C. Maybe a C+, but that’s it. He did a fantastic job of delivering a speech from a technical point of view: clear diction, no filler words, very little pacing, and his slides / graphics were top notch (but of course — he’s in charge of a $15B company!). So why does he just get a grade of C? He didn’t connect with his audience. He talked for about an hour and must have hit on about 40 different points during his talk about EMC the company and all of it’s products and upcoming product. However, I’m betting that 30 minutes after he was done, you could pull aside anyone who had attended and they’d be unable to remember more than one or two things that Joe said. When it was over, it was over — the world had not be changed. What a waste!

I need to give Joe one little out here: he is in charge of the company. What he says can cause a change in the company’s stock price and so he always has to be careful about what he says. However, that doesn’t mean that he can get away with being boring.

Complaining is easy. Now how about if we talk about what Joe could have done differently to have been a more effective communicator. #1: know your audience, tailor your communication to your audience. Joe’s audience was VERY technical. These are the people who live, eat, breath storage systems for a living. Joe talked at a very high level for his whole speech and thus didn’t connect with anyone in the audience. He needed to at least once drop down into their world, show that he knows the types of challenges that they are facing, and then move on.

#2: Where’s the passion? Joe delivered his entire speech in a flat, non-emotional tone. Yawn! Come on, Joe’s from Boston the home of notorous hot heads. Oh, and he’s a sales guy to his core. Get some of that passion to come out — get people fired up! Tell the audience that HP and IBM make lousy products and that they made the right decision by selecting EMC products. Whatever — just show that you really care about this stuff.

#3: Tell a story. Nowhere in Joe’s speech did he include a story. Story’s are how we have always learned. If Joe had included a story, then this is what everyone would have remembered long after he was done.

So to answer the original question: no, CEO’s don’t necessarily do a better job of communicating than you or I do. Good communication always comes down to the three basics: know your audience, care about what you are taking about, and use stories to give your audience a way to remember what you have said.