What Is Your Body Telling Your Audience?

February 9th, 2010
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Is true that people can know what you are thinking by what your body language is telling them?

Is true that people can know what you are thinking by what your body language is telling them?

What You Know About Body Language Is All Wrong

Did you know that when you are delivering a speech, there is always another conversation going on? No, I’m not talking about your rude audience (although they may be talking also), instead I’m talking about your body – it’s having its own conversation with your audience. Maybe you should know what it’s saying…?

The fact that we are always communicating with our audience through body language should come as no surprise to anyone. However, what might catch your attention is that most of what you think that you know about how to read body language is probably wrong. It’s just urban myths that have been told over and over again.

A quick example might help me to make my point: what’s the best way to make a first impression with someone? If you’re like me, you’ll assume that greeting them with a lot of energy will show spunk and drive – all good things. It turns out that we’d be wrong. Dave Zielinski has been looking into this and he reports that most people believe that people who are low energy and restrained have the most self-confidence.

There is nothing that we can do about preventing our body language from sending messages to our audience. However, the one thing that we can do is learn to read other people’s body language more effectively.

Common Myths

Have you ever had to give a speech early in the morning? The 900 lb gorilla in the room is the fact that everyone is still sleepy – several of them have probably not even woken up yet. What’s the best way to get some energy into the room?

If you are like most speakers, you’ll rely on what we’ve all been told is the best way to wake up an audience: hit them with a high-energy presentation delivered at a loud volume. It turns out that this is exactly the wrong thing to do. Instead, what you need to do is to start out at their energy level (low) and then gradually raise the energy up and allow them to come along with you.

How about when we see people in our audience who have their arms crossed over their chest? They must be resisting our message, right? Probably wrong – check the temperature in the room – they may just be cold!

In the end, once you get comfortable understanding what your audience’s body language is really telling you, you’ve got to adjust your body language so that they can connect with you. What really matters in your speech is not a lot of body language rules, but rather your voice quality & variation, conviction, strong content, and good eye contact.

What All Of This Means For You

Body language is something that every speaker needs to be aware of. However, we also have to understand that we are probably interpreting it incorrectly because it’s so hard to read. Don’t spent too much time trying to follow a set of body language “rules” because it will take away from your speech.

Instead, do what comes naturally to you. This will allow you to more fully focus on giving the best speech possible and you won’t get tripped up trying to remember a long list of do’s and don’ts.

In the end, if you can allow you body and mind to deliver the same speech then your audience will get a consistent message and you’ll be successful in connecting with your audience.

Do you think that your body language helps or hurts you when you give a presentation?

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What We’ll Be Talking About Next Time

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The Hassle Of Hecklers

February 2nd, 2010
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There’s No Love Like A Heckler’s Love

There’s No Love Like A Heckler’s Love

Just What Is A Heckler Anyway?

Just imagine your next presentation. You’ve studied your audience, researched your topic, created a speech, and practiced, practiced, practiced. You take the stage and start to smoothly deliver your speech. Just a few minutes into your speech, you become aware of someone, gasp, talking. We’re not talking about quiet whispering here, we’re talking about someone in the audience standing up and shouting things at you. Congratulations, you’ve got a heckler

Why Do People Heckle Us?

It’s in the world of stand up comedy that I suspect we are most accustomed to seeing hecklers in real life. That environment has an explosive mix of edgy humor, alcohol, and an audience who desperately wants to show off for friends and participate in the fun. Hecklers are an everyday part of that environment. But what about when you are giving a speech?

Just exactly what is a heckler? I’m going to define a heckler as being anyone who chooses to interrupt your speech with their own comments. More often than not, a heckler is motivated by deep-set emotions: hostility, resentment, or even simple anger. Whatever you are talking about has set them off and they’re not going to be quiet about it. Oh, and there’s one more thing – they just might be disagreeing with what you are saying.

As bad as all of this is, there is one more reason that you may have attracted a heckler – they may not like you. For whatever reason, there are people out there who will simply set their minds to not liking us for some unknown reason and during our presentation they’ll just stand up and let us know about it. Talk about poor timing!

The Best Defense Against A Heckler Is…

The now classic case of how NOT to handle a heckler was demonstrated by Michael Richards (“Kramer” on the TV show Seinfeld) when he was performing at comedy club. A table of Afro-American and Hispanic audience members started to heckle him and he responded by trying to “out heckle” them by using racial slurs. Needless to say this didn’t work and the fallout from this event is still being felt by him even today.

When it comes to dealing with a heckler, a speaker’s options are somewhat limited. What is going on here is a power play – you own the stage, but the heckler is trying to take over your audience. The big unanswered question is which way will the audience go – will they side with the heckler or will they side with you, the speaker.

In order to win your audience over to your side, there are three different things that you can do:

  • Ignore: It takes a great deal of courage to be a heckler. If the speaker doesn’t acknowledge the heckler and he starts to get disapproving looks and “shsss” sounds from people sitting around him, then his courage will start to fade quickly. By simply ignoring a heckler, you can often get them to sit down and go away quietly.
  • Respond: another way of saying this is to meet force with force. If your heckler is simply unable to restrain themselves from asking a question, then answer it and go on. If your heckler is being insulting, insult them right back and tell them to sit down and shut-up.
  • Joke: Humor is a very powerful tool for speakers to use. If you take a moment, and then use humor to either deal with the issue that the heckler has raised or to deal with the heckler himself / herself, then you can defuse the situation and move on.

What All Of This Means For You

At some point in your speaking career, you will be confronted with a heckler. It’s how you choose to deal with this interruption that will define how good of a speaker you are.

It’s all too easy to over react when someone has been rude enough to interrupt your speech. You’ve got a number of options from ignoring them to using humor to deflect the interruption. How you handle it will depend on the circumstances that you find yourself in.

The ultimate goal is to keep the audience on your side and not have them bond with the heckler. If you treat every interruption with dignity and style, you’ll have won the audience over and you’ll be seen as the great speaker that you can be.

What do you think the best way to deal with a heckler is?

Click here to get automatic updates when The Accidental Communicator Blog is updated.

What We’ll Be Talking About Next Time

Did you know that when you are delivering a speech, there is always another conversation going on? No, I’m not talking about your rude audience (although they may be talking also), instead I’m talking about your body – it’s having its own conversation with your audience. Maybe you should know what it’s saying…?

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What’s More Important: What You Say Or Who Is Saying It?

January 26th, 2010
Image Credit The Right Speaker With The Right Words Can Win Wars

The Right Speaker With The Right Words Can Win Wars

So here’s a question for you to ponder: what is more important – the words that you say or how you say them? This is one of the classic questions that gets asked about public speaking. Could you pick up a fantastically written speech and deliver it in a way that would create the same (or better) reaction in the audience that the original presenter got?

It’s All About Teamwork

In the end, it turns out that this is really a trick question. The answer is that you can’t have one without the other. It’s the combination of both the material and the speaker who presents the material that causes the desired reaction in the audience.

One thing that too many speakers don’t take the time to realize is that each speech needs to be tailored to meet the unique needs of the speaker who is delivering it. You have your own unique style (you are loud, you are quiet, etc.) and nobody else presents a speech the same way that you do.

The one thing that we need to be careful to not do is to try to present someone else’s speech. Trying to deliver a speech that was created for someone else will be just like trying to wear clothes that were custom tailored for somebody else’s dimensions. It just won’t look good.

How To Match Your Next Speech To Your Speaking Style

If you can accept the idea that it takes both a good speaker and a good speech to deliver a winning presentation, then the next obvious question is how can you do this successfully?

Gene Perret spent his career writing television shows and comedy material. He knows a thing or two about tailoring the material to the presenter. He has three suggestions on what you need to do in order to ensure that your next speech connects with your audience in a powerful way:

  • Be True To Your Speech: A speaker who is talking about a subject that he/she either doesn’t believe in or doesn’t care about will never be able to connect with the audience. I don’t care how great of an actor you think that you are, if you don’t believe in what you are saying then it will eventually show through to your audience and they will dismiss your message. If you don’t believe me, then think back to some of those corporate speeches that we’ve all seen when executive management tries to convince the staff that everything is ok and that there’s nothing to worry about. That message never flies!
  • Match Your Words To Your Style: I have a friend who is a very flamboyant speaker – he’s all over the stage and his arms are always waving in the air. Once upon a time I happened to see him deliver a very somber speech about a sad set of circumstances that had caused a business to fail. The speech went over like a lead balloon. My friend’s normal speaking style had to be greatly restricted because of the speech’s subject matter and so the audience got conflicting messages – they saw a lot of bottled up energy, but were hearing and seeing a very low energy speech. Don’t make this mistake – when you give a speech, make sure that the material that you are presenting matches your style of speaking.
  • Stay Competent: we all have areas of knowledge that we are strong in. Either we’ve spent the time studying in order to understand this area or we’ve worked in a related field. That being said, there will be occasions that we’ll be asked to talk on a topic that we know nothing about. Don’t do it! We all do certain things well, and a bunch of other things not so well. If you end up talking about a topic that you don’t know well, then all of your weak points will show up during your speech and you won’t be able to connect with your audience.

What All Of This Means For You

A speaker by themselves or a speech by itself has very little value. It’s only when the two are brought together that the real magic of an effective presentation can happen. As speakers, we need to understand that we have our own unique style and we need to make sure that we never try to present a speech that has been created for someone else because it just won’t work.

In order to harness both the power of a speech and our personal style, we need to make sure that we believe in what we are saying, matching our speaking style, and only talk about topics that we know something about.

Combined with the right speech we can move audiences. Now all we need to do in order to make sure that our next speech is the perfect combination of words and style is to practice, practice, practice…!

Do you think that you can tell when a speaker is talking about something that they don’t really believe in?

Click here to get automatic updates when The Accidental Communicator Blog is updated.

What We’ll Be Talking About Next Time

Just imagine your next presentation. Just a few minutes into your speech, you become aware of someone, gasp, talking. We’re not talking about quiet whispering here, we’re talking about someone in the audience standing up and shouting things at you. Congratulations, you’ve got a heckler

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You CAN Learn To Speak Like President Obama

January 19th, 2010
Image Credit President Obama Sure Knows How To Give A Speech

President Obama Sure Knows How To Give A Speech

Who do you think is the greatest communicator of all time? For most of us, we’d pick someone who has lived in the last 100 years because that’s pretty much all that we know. We’ve had some great ones in this time period: Winston Churchill, John F. Kennedy, etc. However, if I had to pick the best communicator out there right now, I believe that President Obama would win. Now the question for you, independent of your political beliefs, is how can you learn to speak more like him…?

Welcome To The World Of Politics

Linda McGurk spends a lot of time studying how politicians like Obama work their magic, and she’s come to some interesting conclusions. The first one is that if you want to have the impact with your speeches that Obama has with his, you are going to have to learn to be sincere.

One of the key take-aways from this guidance is that you really do need to believe in what you are talking about. Audiences get bombarded with so many different messages these days that they have reacted by developing sophisticated fraud detection capabilities. They can detect if you don’t believe the words that you are saying.

Keep in mind that it’s not just what you say when you are up in the front of the room or on the stage that counts. Everything that you’ve done up until that point may be known to the audience and it counts also. If you are known to be an avid hunter and you show up to give a speech on why people should be vegetarians, then you are not going to come across as being sincere.

Do You Care, I Mean REALLY Care?

How much passion do you have inside of you? Why are you keeping it all bottled up in there? If you want me to listen to you speak about something, you had better be passionate about the topic.

When you let your emotions out, when you let your audience know that you really do care about what you are talking about, that’s when you can connect with them. It is all too easy to do a great job of researching everything that you need for a speech and then simply delivering a lot of solid facts to your audience. That shows that you care, doesn’t it?

The answer is no. If you open up and explain to me why something is important to you, then I’ll listen. If I can understand how deeply you feel about something then I’ll at least listen to you. I may still not agree with you, but I will at least listen.

How Far Can You See: What’s Your Vision?

When you are giving a speech, you need to be painting a picture of the future for your audience. Once again, if you are just unloading a bunch of facts that you’ve picked up during your research for this speech, then you won’t be able to make a lasting impression.

One of the best examples of a fantastic vision expressed in a speech is John F. Kennedy’s inaugural address in which he told the country to “ask not what your country can do for you, but what you can do for your country.”

This is exactly why people come to hear speeches — they are looking to hear a vision laid out for them. This is what makes the good politicians like Obama stand above so many other speakers — they’ve got the vision thing down cold.

It’s All In How You Do It

This all comes back to the basic point: what do you need to do in order to capture some of that politician speaking magic for yourself. There are three things that you can do immediately to make your speeches have more of that Obama impact:

  • Have A Conversation: The more that you are able to work a conversational tone into your speeches, the deeper the connection that you’ll be able to make with your audience. Using fancy words or “talking over their heads” will only serve to increase the distance between you and them. Have a conversation with them and you’ll be able to make your point.
  • Add Some Punctuation: Sure, we generally only think about punctuation when we are writing, but politicians show us that it plays a role in our speeches also. Adding periods, semicolons, and new paragraphs to the way that you deliver your speech will allow your audience to catch up and follow along with your thinking.
  • Pause For Effect: Some of the worst speakers never seem to take a breath when they are speaking. Adding more pauses to your speech is a fantastic way to make it have more of an impact. Pausing allows your audience to laugh, consider a point, or just catch up and ponder what you’ve just said.

What All Of This Means For You

If you really want to learn how to speak like Obama, then run for the office of President. However, if you need to keep your day job, then perhaps simply incorporating these suggestions into your next speech will do the trick.

It turns out that it’s not all that hard to learn to speak like a politician. The overall goal is to connect with your audience using sincerity, passion, and vision. To do this in your next speech, all you have to do is have a conversation with your audience and add some punctuation and pauses.

I can’t guarantee that you’ll get elected to an office by incorporating these speaking techniques, but I can assure you that you’ll win the vote of your next audience.

Do you think that having a vision is all that important or can it be skipped?

Click here to get automatic updates when The Accidental Communicator Blog is updated.

What We’ll Be Talking About Next Time

So here’s a question for you to ponder: what is more important – the words that you say or how you say them? This is one of the classic questions that gets asked about public speaking. Could you pick up a fantastically written speech and deliver it in a way that would create the same (or better) reaction in the audience that the original presenter got?

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It’s Amazing What A Speaker Can Learn By Watching YouTube

January 12th, 2010
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YouTube Has More Speakers Than The Largest Motivational Workshop

YouTube Has More Speakers Than The Largest Motivational Workshop

Just how does one become a better public speaker? I mean let’s be serious here, you do want to get better, don’t you? Pretty much any book that you read on the subject or class that you attend in order to build up your skills will tell you the same time — if you really want to get better, then you’ve got to take the time to watch the pros at work. Great, just where do you find such pros and how can you get admitted to their speeches to watch them at work? Good news — I’m going to tell you how (and it’s free!)

Welcome To The 21st Century

In the olden days (like about 5 years ago), if you wanted to become a better speaker then yes, you would have to pick yourself up and go to where a good speaker was giving a speech and plop yourself down and start taking notes. Thanks goodness we now live in the modern 21st Century and we no longer have to make such an effort in order to improve ourselves.

Carmine Gallo is a communications coach who faced this very problem a few years back. After doing some searching on the Internet, Carmine discovered that the free video service YouTube was a treasure trove of recorded examples of excellent speakers. Who knew?

Who Should I Watch?

So now you’ve found the Library of Congress of online videos. The problem is that there is almost too much information here. If you start searching for “speakers”, you’re going to get blown away. How about if we take a few moments and come up with a list to get you started:

  • Tony Robbins: people seem to be split on what they think of Tony and his motivational message; however, from a public speaking point-of-view we don’t really care — he’s one heck of a speaker. His workshops cost thousands of dollars to attend, but on YouTube he’s there for you to study for free.
  • Steve Jobs: Steve is not only a great speaker, but he also has a very good understanding of how to use multimedia to support what he’s saying. His presentations at Apple user conferences are legendary for their style and impact. Sure we don’t have an army of graphic artists working for us; however, we can learn something from Steve and he’s living proof that if you practice, practice, practice you will do a good job.
  • Suze Orman: we all know Suze Orman as a no-nonsense provider of financial advice; however, she’s also a fantastic speaker. One of her best qualities is that she handles questions very well — there’s no good way to practice for them. Watch and learn!

Looking Beyond YouTube

You might think that once you’ve found YouTube, that’s all that you’ll ever need. However, the Internet is a big place and you might be interested in watching more formal speeches than you’ll be able to find on YouTube. Gallo has done some research and here are some other sites that you should be sure to check out:

  • Charlierose.com: Charlie Rose is a PBS interviewer who seems to be able to gain access to just about every important person out there. This is the place to go if you want to learn how to master the one-on-one interview.
  • Cisco: John Chambers, the CEO of Cisco has overcome personal difficulties in order to become a master speaker. His speeches do a fantastic job of making the complicated seem understandable. His trademark move is the trip into the audience in order to connect with people. Watch and learn how a master does it.
  • Businessweek.com: sure you know about the magazine, but did you know about the web site and its videos? This is where you’ll see all of the “big” business leaders being interviewed and you can watch to see how they communicate. Hint: not all of them do a good job of it.

What All Of This Means For You

In the end, we can read all of the books, take all of the courses, and even attend all of the Toastmasters meetings that we can fit into our already busy lives, but in the end it always comes back to one thing: we’ve got to study and learn from the folks who know how to deliver a good speech.

In the old days it required a great deal of effort to seek out who the best speakers were and then to track them down when they were speaking close to where we’d be. However, in today’s electronic age, this is no longer necessary — now we can bring the speakers to us via the Internet.

In order to make the most of this powerful tool, we need to do our homework. We need to watch each speaker carefully and take good notes on what we think that they do well and where we think that they could do better. These are the notes that we’ll then be able to use to improve our own speeches. Now go out there and watch some YouTube!

Who do you think is the best speaker that people can watch on YouTube in order to become better speakers?

Click here to get automatic updates when The Accidental Communicator Blog is updated.

What We’ll Be Talking About Next Time

Who do you think is the greatest communicator of all time? If I had to pick the best communicator out there right now, I believe that President Obama would win. Now the question for you, independent of your political beliefs, is how can you learn to speak more like him…?

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